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Old 15-01-2011, 20:52   #1
Lady Anna
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I'm currently having a problem with this online retailer. My advice? Don't trust them. Their customer service is appalling.

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"Never waste your time trying to explain who you are to people who are committed to misunderstanding you. - Unknown

The Anna List Medical Fetish Clinic - Extreme Breath Play, Realistic Medical Play
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Old 20-01-2011, 22:44   #2
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have you tried calling them?

I had some trouble wanting to return something a couple of years ago and again they wanted to swap it for something different (it wasnt faulty - rather we both decided to buy one at the same time)

after i spoke to them they agreed to refund me I think based on the fact that like you I had ordered from there on the past and pointed out that I wouldnt be doing so in the future... all in all it probably took about 10 minutes to sort it all out.

if you have skype? you can skype out to their toll free number for next to nothing

I do agree though that they have been pretty bad at responding to your emails - having said that never NEVER NEVER buy from a company called they were 6 months late on delivery and never responded to emails or calls - when I asked after about 4 months past the delivery date what was going on via their forum they removed the post and banned me... fantastic bit of kit they built but not worth the stress - I had actually got to the point where I had given up on getting it but I digress and I'll stop before I kick off about just how annoying they were...

And to balence it alll out P.E.S. Electrics were possibly the best company I have ever dealt with for customer service - so its not all bdsm / eletric sellers that are useless
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