UKM - G-mail query - UK

posh-sub · 24-12-2020, 11:31

Looking for a steer on this. I'm barely computer literate, so I am a bit cautious about what to do here.

My g-mail account, which has bowled along happily for many years, now has a warning notice of "suspicious activity" and I can't log in as normal.

The screen demands I enter a new password. The odd bit is that it doesn't appear to require me to enter my previous password, only a new one.

I'm not sure what to do.

Does anyone have any insight as to whether this is genuine from g-mail or if it is, as I fear, some sort of hack?

Peace & Love
poshie

24-12-2020, 16:46

Poshie

Did you set up the back up email address and 2 factor authentication a few years back?

The 2 factor may have been a mobile for a text message

posh-sub · 24-12-2020, 23:52

Yes, did that.

No text or e-mail.

Peace & Love
poshie

25-12-2020, 08:05

Poshie

It is possible that some has tried to hack your account, but I would have expected a text or email to the alternative account.

When I have recently changed a device I allow access to my google account i get a text asking was this me yes / no

I checked my reefknot email account there has been no spam from you gmail so I would suspect some naught bot might have attempted a hack and not succeeded.

It may be worth a quit google search of the message you get, if there is some dodgy activity with gmail there will be something posted by someone.

Ultimately if you need to change the password, have your mobile and alternative email to hand, you will get a message on one of them to approve or code number to enter

24-12-2020, 11:31	#1
posh-sub Member Join Date: Sep 2009 Location: Brighton Posts: 983 Reputation: 108	G-mail query Looking for a steer on this. I'm barely computer literate, so I am a bit cautious about what to do here. My g-mail account, which has bowled along happily for many years, now has a warning notice of "suspicious activity" and I can't log in as normal. The screen demands I enter a new password. The odd bit is that it doesn't appear to require me to enter my previous password, only a new one. I'm not sure what to do. Does anyone have any insight as to whether this is genuine from g-mail or if it is, as I fear, some sort of hack? Peace & Love poshie Last edited by posh-sub; 24-12-2020 at 11:33.

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24-12-2020, 16:46	#2
reefknot Guest Posts: n/a	Poshie Did you set up the back up email address and 2 factor authentication a few years back? The 2 factor may have been a mobile for a text message

24-12-2020, 23:52	#3
posh-sub Member Join Date: Sep 2009 Location: Brighton Posts: 983 Reputation: 108	Yes, did that. No text or e-mail. Peace & Love poshie

25-12-2020, 08:05	#4
reefknot Guest Posts: n/a	Poshie It is possible that some has tried to hack your account, but I would have expected a text or email to the alternative account. When I have recently changed a device I allow access to my google account i get a text asking was this me yes / no I checked my reefknot email account there has been no spam from you gmail so I would suspect some naught bot might have attempted a hack and not succeeded. It may be worth a quit google search of the message you get, if there is some dodgy activity with gmail there will be something posted by someone. Ultimately if you need to change the password, have your mobile and alternative email to hand, you will get a message on one of them to approve or code number to enter